TERMS & CONDITIONS
Please read through the terms and conditions thoroughly before signing up. By enrolling as a client of The Studio Boutique Pilates, you agree to the terms and conditions set out on The Studio Boutique website www.thestudioboutiquepilates.com
STUDIO POLICIES
A maximum of 6 clients can attend a reformer class and 4 for Barre or mat group class in our Alliston location. A maximum of 10 clients can attend a reformer class at our Bradford location. Group classes run for a total of 50 for reformer and 45 minutes for Barre. As a courtesy to others, mobile phones are not to be used during class. Please keep your phone switched off or on silent in your bag.
Please let your instructor know prior to the commencing of class if you have any injuries, concerns, or are pregnant. Out of consideration for the instructor, other clients and your safety, if you arrive more than 5 minutes late to your class, the instructor reserves the right to refuse your participation.
You must be at least 16 years old to attend class. Under 18 you will need the waiver signed by a parent for insurance purposes.
Children are not permitted at the studio during classes.
The Studio Boutique Pilates reserves the right to change conditions of membership, hours of operation, services offered and all fees and charges, at any time, at its sole discretion and without prior notice to the member. Any such changes will be notified to you through either a newsletter published from time to time, the website, notices in the studio and/or mailing / emailing to your last known address.
You agree to be bound by and to uphold the “The Studio Boutique Pilates terms and conditions”. You may request a copy of the current guidelines. The guidelines may be changed or updated by The Studio Boutique Pilates at any time at its sole discretion and without prior notice.
It is your responsibility to ensure that you correctly operate any studio facilities or equipment. If you are in doubt as to how to correctly operate or use any of the reformer equipment, you must consult a staff member for assistance.
TERMS & CONDITIONS
By booking into a class/private or any other offerings at or by The Studio Boutique Pilates you agree to be bound by our terms and conditions set out below.
If you do not agree with any of these Terms and Conditions, please do not participate in any of our classes or offers. We reserve the right to change, update or reissue these Terms and Conditions at any time. Any such changes will be posted to our website and you agree to be bound by such changes. References to “we”, “us” and/or “our” in these Terms and conditions is a reference to The Studio Boutique Pilates and its’ related entities, affiliates (as relevant).
Participating in any form of exercise at our studio is done entirely at your own risk. You are advised to seek medical advice prior to commencing any exercise program if you are in any doubt about your ability to engage in exercise. You must inform us and any instructors if there are any risks to your health by participating in Pilates practice, including in a class, such as if you have a preexisting injury, illness, muscle soreness/discomfort or are pregnant, prior to commencement (a “Medical Condition”). Where you have a Medical Condition, we strongly recommend that you seek approval from a medical practitioner to participate in any of our classes. Participating in any form of exercise at our studio with a Medical Condition is done entirely at your own risk.
You acknowledge that our instructors may make physical contact with you for correction purposes in order to ensure that your Pilates practice is undertaken in accordance with known practice methods (“Practice Methods”), during Classes.
Participating and engaging in Practice Methods is done entirely at your own risk.
We are not liable in any way to provide you with a refund, credit, transfer, or to offer compensation of any kind, for Classes that are not held in accordance with the Class Schedule but may choose to do so at our sole discretion. We reserve the right to change our opening hours at our studio on any given day without notice to you. You will be notified of any permanent changes to our opening hours. The Studio Boutique Pilates reserves the right to refuse entry to, or eject you from our studio for any reason.
We are not responsible in any way for the safekeeping of your personal belongings. We recommend that you bring only any personal belongings into our studio, which are absolutely necessary for you to possess for the duration of your visit. You are not permitted to interfere or tamper with, steal, or cause loss or damage to, the personal belongings of another person at the Studio. If you do so, we may cancel your Membership and permanently ban you from entering our studio.
To the extent permitted by law: The Studio Boutique Pilates will not be liable and excludes all liability under these Terms and Conditions, in tort, statute or in any other way for all injury, illness, damage or loss of any kind whatsoever directly or indirectly sustained by you in relation to a Membership, participating in any Class or otherwise entering the Studio. You hereby release The Studio Boutique Pilates and its Representatives from all claims relating to a Membership, participating in any Class or from otherwise entering the Studio. Any unenforceable or void provision, or part thereof, may be severed from these Terms and Conditions without affecting the validity of the remaining provisions.
MEDICAL WARNING
Prior to undertaking any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you. You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform the exercises in our classes.
By undertaking any exercise program (including the use of any equipment purchased from us), you acknowledge that you do so at your own risk that that the creators, instructors and distributors of our exercise programs will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, your undertaking of any such exercise program or following advice contained on our website or given by our instructors.
Owners and/or teachers reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or teachers reserve the right to turn clients away if they do not have the correct medical clearance.
CANCELLATION POLICY
Cancellations or rescheduling group classes must be done through the scheduling page or app at least 24 hours prior to the class start time to avoid being charged the current class price.
We do not accept cancellations made by phone, text or social media. To cancel please do this online via your personal login to the The Studio Boutique Pilates booking app. If this fails, please email thestudioboutiquepilates@gmail.com.
Private sessions and group class must be prepaid to secure the booking. There is a strict 24-hour cancellation policy for private sessions and group class. If you fail to cancel prior to this time, you will lose your session and the full amount will be deducted from your account . The Studio Boutique Pilates may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance.
NO-SHOW POLICY
If you reserve a space in a class and do not show up without cancelling through the scheduling page, you will lose your session and full price of the class will be charged.
PURCHASES
All purchases are non-refundable and non-transferable between individuals. No refunds will be provided. No exceptions. No extensions are permitted to the specified expiry period.
All memberships will be deducted as per the auto payment schedule.
Payment must be made prior to booking. You must either have pre-purchased sessions on your account or pay at the time of booking via the website or app.
MEMBERSHIPS
You must keep The Studio Boutique Pilates informed of any change in your contact details, bank accounts or credit card details for payment, or any other information relevant to your membership.
You acknowledge that you have been given the option of choosing membership based on a monthly billing agreement.
This agreement entitles the member to the usage of equipment and resources at The Studio Boutique Pilates in accordance with the T&C’s contained within. Failure to attend classes at The Studio Boutique Pilates does not exclude the member from other obligations contained in this agreement.
You agree to receive marketing correspondence via electronic transmission on a regular basis which may include (but not limited to) newsletters and promotional material.
When you have entered into an agreement for a minimum membership term, there is a seven (7) day cooling-off period commencing from the date of the agreement. If a written cancellation request is not received within the seven (7) day period, the membership will continue for the agreed minimum term.
You acknowledge that the following charges will apply; (a) The cost of services provided by The Studio Boutique Pilates to you during this 7day period, and (b) A cancellation fee of $85.00.
An initial administration set up fee of $20 will be charged with the first payment of the membership term.
NETWORK MEMBERSHIP
The Studio Boutique Pilates will allow clients who hold a 1-year term memberships or a package of 5 or 10 classes to access to any studio location. Drop-in clients can only attend their home studio from where the drop-in class was purchased from.
HOLDS
12-month term membership. Up to 2 holds per full 12-month billing cycle. Requires 1 week notice in writing via email (thestudioboutiquepilatesadm@gmail.com). Minimum hold 2 weeks. Maximum hold 2 months. The billing cycle commences after hold and membership continues until full cost of membership paid.
UNLIMITED MEMBERSHIPS
Unlimited classes: Due to the nature of our classes, studio size and human pathophysiology we have capped unlimited memberships at 5 classes per week. Memberships are good for both Barre and Pilates classes. Unused classes do not roll over.
CANCELLATION OF MEMBERSHIP
You agree that your membership may be cancelled by The Studio Boutique Pilates if you do not adhere to the guidelines, or your behavior in The Studio Boutique Pilates is not acceptable or for any other reason that the management of The Studio decides is appropriate. The Studio Boutique Pilates reserves the right to refuse future membership to you in these circumstances.
Except where set out elsewhere in this agreement, cancellation within the membership term is only permitted by payment of a departure fee of $200. Cancellation of a member ship needs to be given in writing 30 days before the cancellation date to thestudioboutiquepilatesadm@gmail.com.
SICKNESS OR INCAPACITY
If you become unable to use The Studio Boutique Pilates facilities by reason of permanent physical/medical incapacity, your membership will be cancelled immediately, provided that the incapacity is substantiated by a medical certificate from a qualified medical practitioner.
Any cancellation will include the following charges;
(a) The cost of Services already provided by The Studio Boutique Pilates, and;
(b) An Administration Fee of $50.
If you become unable to use the studio facilities because of temporary physical/medical incapacity and provide a medical certificate from a qualified medical practitioner, you are entitled to freeze your membership for a minimum period of two (2) weeks up to a maximum period of twenty-six (26) weeks.
PAYMENT TERMS
A monthly membership debit may be paid by debit visa or credit card. Payments made by credit card may attract a credit card processing fee.
On each occasion that a scheduled monthly payment is declined for any reason, the Member gives permission to The Studio Boutique Pilates to charge a payment declined fee. The current decline fee of $10.00 may change without prior notice.
Should any payments, fees or other debts remain due but unpaid from any source, the member acknowledges that The Studio Boutique Pilates may suspend the Member’s use of the membership services until all payments, fees and other debts are paid in full. If payment is not received the membership may be cancelled.
BOOKINGS
Class bookings are essential and must be made through the website. Bookings can be made 4 weeks in advance. If a class is full, you can add yourself to the waitlist.
Sessions cannot be used by anyone other than the person booked into the class. If someone other than the person booked in arrives to use the session, they will be turned away or asked to purchase their own session. Class packs will activate from the date of purchase The Studio Boutique Pilates may change or substitute any instructor at any time without providing notice to clients.
WAITLIST
If a class is full, you can add yourself to the waitlist. If there are any cancellations, you will be notified via email before the class commences that you have been moved into class. When adding yourself to the waitlist you are committing to attending that class should a space become available. Please remove yourself from the waitlist if you no longer wish to attend to avoid late cancellation or no-show fees.
PREGNANT CLIENTS
The Studio Boutique Pilates can accommodate pregnant clients in both Reformer and Barre unless you are experiencing complications in your pregnancy.
If you are new to reformer Pilates, we highly recommend starting with private sessions and/or our Restore and Stretch class in order to learn the modifications required for pregnancy.
Pregnant clients must provide written clearance from your doctor, women’s health physio or OBGYN to participate in reformer Pilates classes.